HUGG is fully committed to adhering to the General Data Protection Regulation and the Data Protection Act 2018 and to respecting your privacy rights. This privacy statement sets out how we process personal data and information that you give to us. We are committed to protecting your personal information. You are not required to provide us with personal data unless you wish to avail of our services, receive updates about our work or wish to support our fundraising efforts.
This privacy statement explains:
- Who we are and why we collect your personal data
- For how long we hold your data and who receives it
- How you may request the personal data we store about you
- Who to contact about data protection issues in our organisation
Who we are and what we do
At HUGG we provide peer support for people bereaved by suicide in the Republic of Ireland This privacy notice is aimed at individuals who avail of our services or who volunteer with us as facilitators, through our fundraising events or as a trustee.
Data we collect
We collect personal data that identifies you as an individual. We do this when you have provided us with information and consented for its use in your interest and for the purposes set out in this privacy statement. The personal information we collect includes your name, postal address, email address and telephone number and data that enables you to make meaningful choices about the services we offer, volunteering opportunities and fundraising activities. In collecting and processing your data we are committed to:
- Putting you in control of your privacy and providing you with clear choices
- Being transparent about how we collect and use your data
- Securely protecting the data your entrust to us and data processors used by us, using appropriate organisational and technical measures
- Adhering to data protection laws
When you subscribe to our newsletter, visit our website or fill our contact forms you consent to the use of that information as set out in this statement.
If you wish to unsubscribe from our newsletter or wish to withdraw consent to being contacted by us, please do so by sending an email to info@hugg.ie with ‘UNSUBSCRIBE’ in
the message subject line or click the unsubscribe links contained in our newsletters and in our marketing and fundraising emails.
The personal data that you provide us with will only be used for the purpose for which it has been originally obtained or to fulfil legal or regulatory requirements as appropriate.
We will not share the personal data you provide with third parties for marketing or fundraising purposes or store any of your information outside of the European Economic Area.
We may collect legally obtained information from third parties and add this information to our user databases. This information will be only be collected and used to help us to fulfil our services to clients.
Individuals have a responsibility to ensure that any emails including attachments that they send us must be within the bounds of the law. Unsolicited content or mail of a criminal nature will be reported to the relevant authorities and blocked.
Why we collect data
Any personal information that you provide will only be used for the purposes for which it has been provided and reasonable incidental purposes only. It will be treated with the highest standards of confidentiality and security and in strict accordance with the General Data Protection Regulation. HUGG uses your information to provide you with the most suitable services or related services that you wish avail of or access. Your information will not be passed onto third parties for marketing purposes.
We share your data with third parties only for the purposes set out below:
Sub-contractors
To help us to run our business in an effective manner under our terms and conditions of contract with you
Cloud Service Providers
To store information legitimately held by us for business purposes
IT Back-up Providers
To store information legitimately held by us for business purposes
IT Service Providers
To store information legitimately held by us for business purposes and for IT security and services
Email Service Providers
To help us to run our business in an effective manner for legitimate business purposes
Internal
Customer Databases
To run internal customer databases in an effective manner under our terms and conditions of contract
with you
By providing your personal information and where you have agreed to receiving communications from us, we may use your personal data to:
- Maintain and run Peer Support Groups
- Maintain relationships with donors and supporters and process tax relief information for donors
- Send out information about upcoming events for volunteers
- Improve the level of services that we provide
The legal bases for the processing of your data are:
Processing necessary for the performance of a contract which you have entered into with us or to take steps at your request prior to entering into a contract.
Processing necessary for compliance with a legal obligation(s) to which we are subject.
Processing necessary for the purposes of the legitimate interests of HUGG and where such interests are not overridden by your interests or fundamental rights or freedoms which require the protection of your information.
Processing based on your consent for such processing to take place.
Processing necessary to protect your “vital interests” or that of a data subject.
Processing necessary for the performance of tasks carried out on behalf of a public authority or in the public interest.
How long we hold data
The length of time we hold your data will depend on the purposes for which we obtained it. We will only hold this data for as long as we deem necessary.
Services users: HUGG to decide how long information is held for the services offered.
