Are you looking for a meaningful opportunity to make a direct impact on the lives of those bereaved by suicide? HUGG is seeking a compassionate and dedicated Telephone Supporter to join our remote team. This part-time role is crucial in providing initial contact and ongoing support to individuals navigating the complex journey of suicide loss across Ireland.
About HUGG: A National Lifeline
Established in 2018, HUGG is Ireland’s national suicide bereavement organisation. We are unique in providing suicide bereavement support. We offer a crucial lifeline through various services. These include peer support groups, a telephone support line, an informative website, vital research, and impactful advocacy and educational work. Our mission is clear: to ensure every adult bereaved by suicide in finds support, hope and are free from stigma.
The Role: Your Impact as a HUGG Telephone Supporter
You will be at the forefront of our direct support services. This role requires a hands-on approach and the capacity to work on your own and to make decisions to best assist callers.
Key Responsibilities Include:
- Initial Support: Provide compassionate telephone support to individuals contacting HUGG for suicide bereavement assistance.
- Courtesy Calls: Make courtesy calls to current HUGG group attendees, fostering connection and checking in on their well-being.
- Resource Navigation: Offer signposting and resources to those bereaved or those supporting the bereaved
This position directly aligns with the National Office for Suicide Prevention’s (NOSP) national strategy. Connecting for Life 2021-2026 identifies a key goal: “To provide support to those bereaved by suicide.” Your work will be a direct contribution to this national effort.
Role Details & Application
This is a part-time position, requiring 15 hours of work spread over 3 days. We offer an initial 1-year contract with a salary of €13,512. The role is entirely remote, allowing you to work from home.
Essential:
- A commitment to suicide bereavement support informed by a lived experience of suicide loss.
- A deep understanding of and commitment to HUGG’s mission and values.
- The capacity to work independently and make informed decisions.
- Strong communication and empathetic listening skills.
Application Process: To apply please submit your CV and a cover letter to recruit@HUGG.ie.
Closing Date for Applications: Thursday, 21st August 2025.