Help Shape the Future: HUGG Support Service Evaluation

Have you used our telephone support service or attended a HUGG support group recently or in the past? If so, we would really value your feedback as part of our ongoing HUGG Support Service Evaluation.

We are partnering with Master’s psychology students at University College Cork (UCC) to evaluate our services. This research ensures we continue meeting the needs of adults bereaved by suicide across Ireland. By participating in the HUGG Support Service Evaluation, you help us ensure that our telephone support and group meetings remain as effective as possible.

How You Can Help

You are invited to participate in a 15-minute confidential interview, conducted by phone or online.

This is a supportive conversation where you can share your experience of HUGG — what helped, what mattered, and what could be improved.

  • Voluntary: Your participation is entirely your choice.

  • Anonymized: Your feedback is private and protected.

  • Flexible: You can withdraw from the process at any time.

Register to Participate

Whether you are a current or past member, or used the telephone service recently or in the past, your voice matters. Please select the service you wish to provide feedback on:

Frequently Asked Questions (FAQ)

What is this research about?

HUGG is collaborating with MA Applied Psychology students at UCC to evaluate and improve our Support Groups and Telephone Support Line

with the aim of ensuring we are meeting the needs of adults bereaved by suicide in Ireland.

Who can participate in this research?

  • Anyone who has attended a HUGG Support Group meeting, one or more times regardless of the length of time since they last attended.

  • Anyone who has used HUGG’s Telephone Support Service.

How will my feedback be collected?

We want to hear your thoughts and experiences to help improve HUGG Support Groups and our Telephone Support line. This will be gathered through a 15-minute confidential interview.

Support Group Research Interviewer – Tanya Leisk, MA Applied Psychology, University College Cork.

Telephone Support Research Interviewer – Adele Murphy, MA Applied Psychology, University College Cork.

Will feedback I give be anonymised?

Yes. The information you share will be used to help understand your experiences of a HUGG Support Group or our Telephone Support Line to inform service improvement. Your data will be anonymised before being shared with HUGG management and the UCC research department. All data will be handled in line with GDPR and will be used solely for the purpose of this service evaluation.

How will the interview take place?

Interviews will be held over the phone or online face-to-face, depending on your preference.

How do I schedule an interview to participate?

Use the registration form to provide your contact details, and preferred time for an interview. The information you provide will only be used to schedule the call with you.

Do I have to participate?

Participation is completely voluntary. You may choose not to answer any question or withdraw at any time.

Who do I contact if I have questions?

HUGG Support Group queries – please contact Tanya Leisk, MA Applied Psychology, University College Cork, email: 122762949@umail.ucc.ie OR contact info@HUGG.ie

HUGG Telephone Support queries – please contact Adele Murphy, MA Applied Psychology, University College Cork, email: 122370143@umail.ucc.ie OR contact info@HUGG.ie