Project Overview: Strengthening HUGG’s Salesforce CRM
HUGG – Support After Suicide is seeking proposals from experienced Salesforce consultants, developers or organisations to support the development and optimisation of HUGG’s Salesforce CRM system.
HUGG is Ireland’s national suicide bereavement organisation, providing suicide-specific support through peer-led support groups, a telephone support line, an information hub, research, advocacy and education. As HUGG continues to grow its services and reach, we are seeking to strengthen our systems, processes and reporting capabilities to support this growth.
The primary goal of this tender is to review, develop and optimise HUGG’s Salesforce environment, improving efficiency, automation, data quality, reporting and long-term sustainability.
Scope of Work and Key Deliverables
HUGG is seeking a Salesforce development partner to deliver an integrated programme of CRM development, business process improvement, automation and system enhancement across four key areas:
- Volunteer Management – improving recruitment, onboarding, training, rostering, communications and reporting for Telephone Support volunteers.
- Event and Campaign Management – improving event registration, audience segmentation, engagement tracking and reporting.
- Donor and Fundraising Management – strengthening donor records, donation tracking, stewardship, fundraising campaigns and reporting.
- Telephone Support and Service User Management – improving service user records, referrals, waiting lists, support interactions and service-level reporting.
Key Deliverables
The successful Salesforce consultant or organisation will support HUGG to:
- Review and optimise the existing Salesforce CRM architecture and data structures
- Improve CRM workflows, automation and integrations
- Strengthen Salesforce reporting and dashboard capabilities
- Improve data governance, data quality and stewardship
- Develop clear Salesforce documentation and training resources
- Support testing, deployment and post-implementation handover
Eligibility and Salesforce Provider Requirements
To be considered for this Salesforce CRM Development and Business Process Enhancement Tender, HUGG is seeking a provider that can demonstrate:
- Strong experience in Salesforce administration, configuration and development
- Experience improving CRM architecture, data models and business processes
- Experience developing Salesforce workflows, automation and integrations
- Experience creating CRM reports and dashboards
- Strong project management and stakeholder engagement skills
- Experience providing user training and technical documentation
- Experience working with charities, community organisations or not-for-profit organisations is desirable
- Understanding of data protection and information governance requirements is desirable
How to Apply
Full tender document attached here
Tender release date: 28th August 2026
Deadline for clarification questions: 11th September 2026
Closing date for tenders: 18th September 2026 at 17:30 (GMT+1)
Submission: Email proposals to recruit@hugg.ie
Please use the subject line: Tender Submission – HUGG Salesforce CRM Development
Applications received after the submission deadline may not be considered.